Effective date: October 12, 2026 · Last updated: October 12, 2026
These Terms of Service (“Terms”) are a binding agreement between you and HeySensei Education Inc. (“HeySensei,” “we,” “us,” or “our”) governing your use of HeySensei, including heysensei.com, our applications, tutoring and related services (the “Service”).
Please read Section 15 carefully. It requires you to resolve most disputes with us through individual arbitration, waives your right to a jury trial and to participate in class actions, and explains how to opt out within 30 days.
1. Who can use the Service
You must be at least 18 years old and the parent or legal guardian of each child you add to your account (“Student”). You are responsible for all activity on your account, including Students’ use, and for keeping your login credentials confidential. Children under 13 may use the Service only through a Parent’s account and only after the Parent has given consent as described in our Children’s Privacy Notice.
2. The Service
HeySensei provides math instruction for grades 6 through 12, including lessons taught by our on-screen teacher “Sensei,” practice, grading of handwritten work, progress reporting, and, on the Expert 1:1 Math Tutor plan, live tutoring by a human tutor. We may add, change or remove features from time to time. If we remove a feature that is a material part of a paid plan you have purchased, we will offer you a pro-rated refund for the remaining term on request.
3. Educational responsibility
HeySensei is an educational tool. You remain responsible for your child’s education, including compliance with your state’s homeschool laws, such as notice, record-keeping, assessment and subject requirements. Records exported from HeySensei are provided for your convenience; we do not guarantee that they satisfy any particular state, evaluator, school or program. We do not guarantee any particular grade, test score, placement or educational outcome.
4. Automated features
Lessons and explanations are prepared and reviewed by our team. Some features, such as answering a Student’s questions and reading handwriting, rely on automated systems, including artificial intelligence. While we work to keep content accurate, automated features can make mistakes. If something looks wrong, please tell us at support@heysensei.com.
5. Plans and prices
- HeySensei: $29.99 per month for each Student, billed annually in advance ($359.88 per year per Student).
- HeySensei + Expert 1:1 Math Tutor: $169.99 per month per Student, billed annually in advance ($2,039.88 per year per Student).
Prices are in U.S. dollars and exclude applicable taxes, which we will add where required. Students on an ESA plan (Section 8) do not count toward the additional-Student price.
6. Free trial
Each family may use HeySensei free for 14 days, for all Students on the account, without providing payment information. The trial does not include the Expert 1:1 Math Tutor plan; you may book a free introductory call with a tutor instead. At the end of the trial, your access will pause unless you choose a paid plan. We may limit trials to one per family and change or end trial offers at any time.
7. Billing, automatic renewal and cancellation
Automatic renewal. Paid plans renew automatically for successive one-year terms at the then-current price unless you cancel before the renewal date. By purchasing a plan, you authorize us to charge your payment method at the start of each term. We will email you a reminder between 15 and 45 days before each annual renewal, including the renewal price and how to cancel.
How to cancel. You can turn off automatic renewal at any time in your account settings, or by emailing support@heysensei.com. Cancellation takes effect at the end of your current term, and you keep access until then.
Refunds. If you cancel within 30 days after a new annual charge, including a renewal, we will refund that charge in full. After that, annual fees are non-refundable except where required by law. Unused credits are not refundable.
Price changes. We may change prices for future terms. We will notify you at least 30 days before a price change takes effect for your plan, and the new price will apply at your next renewal.
Failed payments. If a charge fails, we may retry it and may suspend paid features until payment is made.
8. Paying with an Education Savings Account
If you purchase through an ESA or similar program (for example, through ClassWallet or Odyssey), the purchase is a 12-month plan for one named Student, prepaid from that Student’s program funds. ESA plans do not renew automatically; you may purchase a new plan at the end of the term. Program rules, approval timelines and eligibility are set by your state and the program’s platform, not by us, and we are not responsible for a program’s decision to approve or deny a purchase. Access begins when the platform confirms the order. Refunds of ESA purchases, where available, are returned to the program account, not to you, as the program requires.
9. Credits
Grading of handwritten work and live AI tutoring use credits. Each paid plan includes a monthly allotment of credits, as described on our Pricing page. Unused credits roll over from month to month for as long as your subscription remains active, and expire when your subscription ends or is cancelled. You may purchase additional grading for $30 per month, which you can stop at any time. Credits have no cash value, cannot be transferred or sold, and are not refundable. We may change the number of credits a feature uses with 30 days’ notice.
10. Tutors
Tutors on the Expert 1:1 Math Tutor plan are independent contractors engaged by HeySensei. They are not employees of HeySensei, but they are bound by our safety, privacy and conduct policies. Each tutor completes a background check through HireShield before working with Students. All tutor communication takes place within the Service; tutors are not permitted to contact Students or Parents outside the Service, and you agree not to do so either. Tutoring calls and messages are recorded and available to the Parent. A tutor may adjust the frequency of calls for a Student, for example to every other week with additional daily check-ins, after discussing it with the Parent. Please report any concern about a tutor immediately to safety@heysensei.com.
11. Acceptable use
You agree, and you will make sure each Student agrees, not to: use the Service for anyone other than the Students on your account; share login credentials outside your household; upload images of people or anything other than math work; harass, threaten or send inappropriate content to tutors or staff; attempt to access other users’ data; copy, scrape or redistribute our lessons, problems or other content; reverse engineer the Service; or use the Service in violation of any law.
12. Your content
You and your Students keep ownership of the work you upload, such as photos of handwritten work (“Your Content”). You grant us a limited license to host, process, display and use Your Content to provide and improve the Service for you, as described in our Privacy Policy. We may use de-identified and aggregated data to improve our lessons and explanations. If you send us feedback or suggestions, we may use them without obligation to you.
13. Our content
The Service, including Sensei and our other characters, lessons, problems, explanations, software, and the HeySensei name and logos, is owned by HeySensei or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your family’s personal, non-commercial education during your subscription. References to third-party curricula, such as Saxon Math or Singapore Math, are for compatibility only; HeySensei is not affiliated with or endorsed by their publishers, and all trademarks belong to their owners.
14. Suspension and termination
You may close your account at any time. We may suspend or terminate access if you or a Student materially breach these Terms, if required by law, or to protect the safety of any child or person, with notice where practical. If we terminate without cause, we will refund any prepaid fees for the unused portion of your term.
15. Disputes and arbitration
Informal resolution first. Before starting any claim, you agree to email legal@heysensei.com with a description of the dispute, and we agree to try to resolve it informally within 60 days.
Binding individual arbitration. Any dispute that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement of intellectual property. The arbitration will take place in the county where you live or by video, and we will pay filing and arbitrator fees as the AAA Consumer Rules require. The Federal Arbitration Act governs this Section.
Class action waiver. You and HeySensei may bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding.
Opt out. You may opt out of this arbitration agreement by emailing legal@heysensei.com within 30 days after you first accept these Terms, with your name, account email and a statement that you opt out.
16. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
17. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, HEYSENSEI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.
18. Indemnification
To the extent permitted by law, you agree to indemnify HeySensei against third-party claims arising from your or your Students’ breach of these Terms or misuse of the Service.
19. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, where applicable, the Federal Arbitration Act. Subject to Section 15, the state and federal courts located in Harris County, Texas have exclusive jurisdiction.
20. Changes to these Terms
We may update these Terms. If a change is material, we will notify you by email or in the Service at least 30 days before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. Changes will not apply retroactively to disputes already notified to us.
21. General
These Terms, together with our Privacy Policy and Children’s Privacy Notice, are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets.
22. Contact
HeySensei Education Inc.
8080 Westpark Dr
Houston, TX 77063
support@heysensei.com · legal@heysensei.com