Effective date: October 12, 2026 · Last updated: October 12, 2026
This notice explains how HeySensei Education Inc. collects, uses and discloses personal information from children under 13 who use HeySensei, and the choices available to parents, as required by the Children’s Online Privacy Protection Act (“COPPA”). It supplements our Privacy Policy.
1. Operator
HeySensei Education Inc., 8080 Westpark Dr, Houston, TX 77063 · privacy@heysensei.com. HeySensei is the only operator collecting or maintaining children’s personal information through HeySensei.
2. Parental consent comes first
Children cannot create their own accounts. A parent or guardian creates an account, adds each child, and gives verifiable consent before we collect any personal information from that child. We obtain consent through a signed consent form, which the parent completes and returns before the child’s profile is activated. If we do not receive consent, we will not collect the child’s information, and we will delete any parent contact information collected for the purpose of seeking consent within a reasonable time.
3. What we collect from children
- First name or nickname, grade level, and the curriculum and lesson the child is working on (entered by the parent);
- answers, work and progress within lessons;
- questions the child types or speaks to Sensei, and Sensei’s responses (audio of spoken questions is converted to text and deleted within 30 days);
- photos of handwritten math work the child uploads;
- on the Expert 1:1 Math Tutor plan, messages with the assigned tutor and recordings of tutoring calls, which may include the child’s voice and image;
- persistent identifiers, such as a device or session ID, used to keep the child signed in and to operate the Service.
We do not require a child to disclose more information than is reasonably necessary to participate. We do not offer public profiles, open chat, or any way for children to communicate with other children or with anyone other than Sensei and, on the tutor plan, their assigned tutor.
4. How we use it
We use children’s information only to provide the Service: to teach, answer questions, grade work, choose practice, provide tutoring, give parents reports and records, keep the Service safe and secure, and improve our lessons using de-identified or aggregated data. We do not use children’s information for advertising, marketing, or behavioral profiling, and we do not sell it.
5. Who we share it with
We disclose children’s information only to: the parent on the account; the child’s assigned tutor, on the tutor plan; service providers that help us operate the Service (such as hosting, AI processing for understanding questions and handwriting, and video calling), under contracts that require them to keep the information confidential and secure and to use it only to provide services to us, and that prohibit them from using it to train their own models; and where required by law or to protect a child’s safety. We do not allow third-party advertising networks or trackers in the child experience.
6. Your rights as a parent
At any time, you may:
- review the personal information we have collected from your child, in your account or by request;
- download your child’s record;
- ask us to delete your child’s personal information;
- refuse to permit further collection or use, by deleting the child’s profile, which will end the child’s access.
You may consent to our collection and use of your child’s information without consenting to its disclosure to third parties, except where disclosure is integral to the Service (for example, to the tutor on the tutor plan, or to service providers who operate the Service on our behalf). To make a request, use your account settings or email privacy@heysensei.com. We will verify that you are the child’s parent before acting.
7. Retention and deletion
We keep a child’s information only as long as reasonably necessary to provide the Service to that child. We delete it when the parent deletes the child’s profile or the account, from active systems promptly and from backups within 30 days. Tutor call recordings are kept for 12 months unless deleted sooner at the parent’s request.
8. Security
We maintain a written information security program with reasonable safeguards for children’s information, including encryption in transit and at rest, access limited to staff who need it, background-checked tutors, and monitoring. Children’s information is stored in the United States.
9. Changes
If we make a material change to how we collect, use or disclose children’s information, we will notify parents and obtain new consent where COPPA requires it.
10. Contact
Questions about this notice or your child’s information: privacy@heysensei.com, or write to HeySensei Education Inc., 8080 Westpark Dr, Houston, TX 77063.