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Questions

Can’t find it? support@heysensei.com

Getting started

What grades does it cover?

Grades 6–12: pre-algebra through calculus.

Do we need to buy a book?

No. Keep yours if you like it; HeySensei picks up at your lesson.

Can we switch mid-year?

Yes. Tell us the book and the lesson.

What devices do we need?

A laptop, tablet or phone, and paper. Any device from the last five years with an up-to-date browser works.

Teaching

My kid already asks an app for answers. How is this different?

Those apps hand over the answer. Sensei won’t. He asks what your kid tried, finds the step that went wrong and teaches that step. And the practice happens on paper, where nobody can do it for them.

What if it’s wrong?

Every lesson and hint comes from the Math Graph, not made up on the spot. When Sensei isn’t sure, he says so. How we teach →

How much screen time is it?

Sensei teaches on screen. The practice happens on paper. A lesson takes about 25 minutes, plus practice.

Does it work for kids who struggle?

Yes. Sensei goes at your kid’s pace, and when something from earlier is missing, he goes back and fixes it first. Many kids who struggled with a book do well once the foundations are in place.

Parents

Does this replace me?

It replaces you as the tutor. You still set the course and see everything.

Can I use it for my state’s annual review or portfolio?

Yes. HeySensei keeps every lesson, grade and page of handwritten work, and you can export the whole year as one file for an evaluator or a portfolio review.

Where does my kid’s data go?

Your kid’s work stays on US servers, encrypted, and is only used to teach your kid. We never sell it, never show ads, and no AI company gets it to train on. Safety →

Billing

How does the free trial work?

14 days for the whole family, every child included, no card needed.

Can I pay with an ESA?

Yes. HeySensei is an approved vendor on ClassWallet and Odyssey, so you can pay straight from your ESA account. Paying with an ESA →

Is there a monthly plan?

No, HeySensei is billed once a year: $29.99 a month per child. Compare plans →

Didn’t find it? Ask Sensei.He answers from our FAQ, pricing, safety and ESA pages, and tells you where the answer came from.

Still not sure? Email us and a person replies within 24 hours. Sensei can’t see your kid’s account and doesn’t do homework here.